Indigo ELC x OWNA
How Indigo ELC streamlined their operations, grew their network & improved compliance all at the same time with OWNA.
Want to streamline your operations and grow like Indigo ELC?
The Situation
Indigo Early Learning Centres were ready to grow their network, but they knew expansion would bring increased complexity.
Tripling their number of services meant tripling their compliance, family management, and CCS admin load.
With Assessment & Rating scheduled for all three centres in the same year, Indigo’s leadership team needed a way to streamline operations, strengthen compliance, and free up time to focus on quality education and care.
“As Indigo grew, the requirements for CCS and invoicing started to grow too. For us, it was becoming a lot to manage efficiently.”
The Solution
Indigo partnered with OWNA, implementing the all-in-one childcare management platform to consolidate multiple systems into a single, integrated solution.
By replacing clunky, single-function tools, Indigo’s educators and admin teams gained back hours each week through automation of CCS submissions, billing, and family communication.
To further reduce the burden, Indigo engaged OWNA’s Accounts Administration Service, allowing OWNA’s team to handle CCS, invoicing, and family queries directly — enabling Indigo’s educators to stay focused on relationships, not spreadsheets.
“Having OWNA do that for us has taken a huge relief off us. The families are getting more support, more understanding, and better communication.”
The Results
With OWNA powering their operations, Indigo scaled seamlessly from one to three services across NSW and QLD, all while maintaining a strong compliance focus.
When all three centres were selected for Assessment & Rating in the same year, Indigo was ready.
The result? Exceeding ratings at all three centres, with two centres meeting the rare threshold for an Excellent Rating (achieved by fewer than 30 services nationwide).
“We’re absolutely over the moon. This recognition reflects the collective effort behind the Indigo brand, and the partnership with OWNA has been a huge part of that.”
The Impact
- Scaled from 1 to 3 centres with ease
- Achieved Exceeding ratings across all three sites
- Freed up educators to focus on relationships, not admin
- Reduced CCS and billing workload through OWNA Accounts Admin
- Improved family communication and satisfaction
